Jim Thomsen
V.P. Customer Success

Darlene Unger
Sr. Customer Success Mgr.

Showdown Displays

WOW Starts with You!

 The Employee experience directly impacts the Customer experience, (EX=CX). In this presentation we will review Ten Best Practices that help to develop a highly engaged culture that ultimately drives Legendary Customer Experiences.  

Learning Outcomes: 

  • Best Practice for Hiring the right fit.
  • Performance Score Cards that Motivate.
  • Creating effective recognition programs.
  • Developing a self-sustaining organic culture.

About Jim: Jim Thompsen has been the VP of Customer Success at Showdown Displays for the past 10 years. His focus is building highly engaged and world-class teams that are driven to deliver legendary customer experiences on every interaction. Jim’s teams have a long history of being recognized for excellence. Some of their recent awards are: 2020 Best Contact Center (ICM), 2021 Best in Class Runner-up (CCW), two consecutive years, 2022 & 2023, winning the Global Gold Medal for Best Customer Service (Contact Center World). Three of his managers have been named “Best of the Best Contact Center Manager” in 2023 (CCW). Jim has been honored with being named Customer Leader of the Year in 2020 (CCW) and Customer Service Executive of the Year in 2023 (ABA).

Wild Wednesday Webinar

February 28, 2024
12:30 -1:30 PM
At your desk


Free to members in good standing of NEPPA.  Non-member fee applies.

Hub’s state-of-the-art facility is ready for its close-up post-renovation! Get an exclusive look behind the scenes and witness innovation firsthand. Industry Sales Coach and HPG Director of Training Jenna Quaranta will lead an engaging and inspirational session that promises to ignite your drive. Get ready for an informative ride!

Afterward, unwind and connect at Jake n JOES. Leave this event buzzing with fresh ideas, collaborative energy and good vibes.

Thursday, February 29th
2:00-5:00 PM: Factory Tour and Sales Coaching
Check-in begins at 1:45

5:30-7:30 PM: Networking at Jake n JOES
Food provided by HUB & HPG – cash bar

NEPPA distributor members only may attend this complimentary event; not open to end-users or suppliers. We welcome non-members to join NEPPA.

Space is limited; secure your spot early.
Advance registration is required.
Deadline to Register: February 26th

NEPPA Factory Tour Sponsored by Hub/HPG Brands

February 29, 2024

NEPPA Night at Fenway

Wednesday, May 15th
Boston Red Sox vs. Tampa Bay Rays


April 9, 2024
Client Show
Gillette Stadium
Foxborough, MA

September 10, 2024
DoubleTree by Hilton
Andover, MA

New England Promotional Products Association